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Merchant Outreach Chat Automation for a Subscription Management Solution Provider
Summary
The client is a global market leader in subscription management solutions incorporated into banking and fintech applications. They’re partnered with top-tier banks, fintech’s, and subscription-based companies to enhance their overall digital experience. Currently, they are catering to over 20 million users worldwide.
Industry
Fintech
Size of the company
<$100M
Region
Europe
Revenue
$15.6 Billion
Key Challenges
Manual interactions, inefficient operations, and loss of users.
Business Challenges
- Subscription requests from the client app were handled manually by their operations team
- Loss of users due to inefficient responses to subscription-based merchant requests
- Expensive and time-consuming team-client interactions
Strategy & Solution
Techwave partnered with the client to build an AI-driven user lifecycle subscription management solution. The automation process includes:
- Enhanced System Support: Enhanced system stability with proactive on-site and off-site AMS support for improved data quality and accuracy.
- Access and Security Management: Implemented controlled access, security, and automated deployment for FIORI apps, ensuring a user-friendly experience aligned with client-specific requirements.
- Operations and Deployment: Provided comprehensive AMS support, health checks, monitoring, and successful creation of new clients and roles for display access and FIORI apps in production.
- Configuration and Rollouts: Configured and deployed various FIORI apps, including transactional, analytical, T-codes, along with setting up workflow, SES, and new plant rollouts.
- Data Management and Documentation: Performed vendor master data realignment, provided documentation, and ongoing activities for BCM, bank integration, DMS, PM, CO, PS, and SD module improvements to meet future business requirements.
Featured Technologies
Business Outcomes
25% reduction in subscription cancellation requests
15% increase in user win-backs due to seamless payment transactions
20% increase in global banking and fintech application users due to incentives like channel-specific products and discounts
WHY TECHWAVE?
Headquartered in Houston, TX, Techwave provides Global Technology and Engineering Services and Solutions to more than 600+ clients across 5 continents. Our expertise in Data & Analytics, Software Engineering, AI/ML, Cloud Engineering Services, and Strategic Sourcing provides the end-to-end digital capabilities that empower our clients to maximize the value realization from their digital investments. Our CMMI Level 5 and ISO 9001:2015 certifications demonstrate our ability to deliver excellence to all our clients.To learn more about Techwave, please visit www.techwave.net
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